Level Care

Solutions

At Level Care, we’re constantly evolving to deliver smarter, more efficient healthcare technology. Our solutions are designed around your business needs — helping you streamline operations, enhance patient care, and drive better outcomes every day. empowering clinics and healthcare providers to deliver seamless, efficient, and patient-focused care.

Laboratory Information System (LIS)

Our Laboratory Information System is designed to optimize accuracy, efficiency, and connectivity across all lab operations.

Key Features:

Comprehensive Test Catalog with full LOINC mapping for standardization
Smart Order Entry with barcode-driven workflows for precision and speed
End-to-End Sample Tracking with full chain of custody visibility
Automated Result Entry with delta checks and intelligent auto-verification
Dynamic Reference Ranges based on age, gender, and test type
Critical Value Alerts with configurable escalation protocols
Quality Control Dashboards with integrated Westgard rule validation
Seamless Result Delivery to EHR systems, patient portals, and SMS/email

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Outpatient Clinic Solution

Our Outpatient Clinic Solution streamlines every step of the patient journey — from registration to billing — helping providers deliver faster, smarter, and more coordinated care.

Key Features:

Patient Registration with real-time eligibility and insurance checks
Smart Appointment Management with automated reminders and no-show reduction tools
Structured Visit Notes using customizable templates and quick-pick options
Integrated Orders for laboratory, radiology, and pharmacy services
Results Inbox with acknowledgment, comments, and collaboration features
E-prescription Module with standard medication dictionaries and dosing support
Accurate Billing Capture with integrated codes, fee schedules, and audit trail
Performance Dashboards for doctors and nurses, tracking productivity and quality indicators

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Integration Services

Our Integration Services connect healthcare systems seamlessly, ensuring smooth data exchange, interoperability, and real-time insights across your ecosystem.

Key Features:

Interface Discovery & Gap Analysis to identify integration needs and optimize workflows
HL7 v2 Messaging — build and test for ADT, ORM, OML, ORU, RDE, and more
FHIR R4 Resources for Patient, Encounter, Observation, Order, ServiceRequest, Claim, and other entities
IHE Profile Support including PIX, PDQ, XDS.b, and ATNA for standards-based interoperability
Secure API Gateways with built-in throttling, authentication, and auditing
Real-Time Monitoring with message replay, error tracking, and proactive alerting
Data Migration & Master Data Alignment to maintain consistency across all connected systems

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Medical Device Connectivity

Our Medical Device Connectivity solution bridges the gap between analyzers, point-of-care devices, and your information systems — enabling fast, reliable, and standards-based data exchange.

Key Features:

Uni- and Bidirectional Interfaces for laboratory analyzers and POCT devices
Full support for ASTM and CLSI POCT1-A communication standards
Extensive Device Driver Library with reusable mapping templates for quick setup
Automated Order Download and Result Upload to minimize manual entry
Built-in Delta Checks and Auto-Verification Rules at the interface layer
Resilient Downtime Buffers with queued resend for uninterrupted operation
Validation Tools including IQ/OQ/PQ templates and customizable test scripts

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NPHIES and RCM Integration

Our NPHIES and Revenue Cycle Management (RCM) Integration ensures full compliance with Saudi healthcare data standards while streamlining financial and administrative processes across your organization.

Key Features:

Comprehensive eTransactions — including eEligibility, eAuthorization, eClaims, and remittance management
FHIR-Based Payloads with extensions and profiles aligned to the Saudi NPHIES framework
ICD-10-AM and ACHI Coding Guidance for accurate medical and procedural classification
DRG Grouping Support where applicable for case-based billing models
Reconciliation and Resubmission Tools to manage denials and payment discrepancies efficiently
Seamless Connectivity with leading RCM vendors and clearinghouses across the region

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Security and Compliance

At Level Care, data protection and regulatory compliance are at the core of every solution we deliver. Our systems are designed to safeguard patient information, ensure accountability, and meet the highest international standards.

Key Features:

Role-Based Access Control (RBAC) following the principle of least privilege
Comprehensive Audit Trails tracking all user actions and data modifications
End-to-End Encryption for data in transit and at rest
Secure Logging with PHI redaction to prevent data exposure
Information Security Policies aligned with ISO 27001 standards
HIPAA-Style Safeguards for compliance with international healthcare clients

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Project Approach

Assess

Key Features:

Current workflows and systems
Integration points and data quality

Test:

Key Features:

Unit SIT and UAT with scripts
Performance and failover tests

Plan

Key Features:

Target architecture and interface list
Cutover plan and rollback steps

Support:

Key Features:

Tiered response and resolution times
Monthly health checks and upgrades

Go live:

Key Features:

Shadow mode then switch
Hypercare with daily reviewCutover plan and rollback steps

Build:

Key Features:

Configurations and interfaces
Device mappings and rules

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